Frequently Asked Questions
Everything you need to know about our artisanal home collections.
What is the typical lead time for furniture orders?
Most of our handcrafted furniture pieces ship within 4-6 weeks. Custom or made-to-order items may take up to 10-12 weeks depending on the artisan's schedule and material availability.
How do you handle shipping for large rugs and furniture?
We offer specialized White Glove Delivery for all oversized items. This includes professional transport, room-of-choice placement, assembly, and removal of all packaging materials.
What is your return policy for home decor?
We accept returns on non-furniture items within 30 days of delivery, provided they are in original condition. Please note that custom-made pieces and final sale items are non-returnable.
Are your textiles and rugs sustainably sourced?
Yes, Lemieux et Cie is committed to ethical production. We partner with global artisans who use traditional techniques, natural fibers, and sustainable manufacturing processes.
Do you offer trade discounts for interior designers?
We offer an exclusive trade program for industry professionals. Registered designers receive tiered pricing, dedicated account management, and early access to new collections.
How should I care for my Lemieux et Cie products?
Each product comes with specific care instructions. Generally, we recommend professional cleaning for rugs and avoiding harsh chemicals on our hand-finished wood furniture.